Philo
Philo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Philo has a 3.0 star rating from 12 customer reviews, with 71% of users likely to recommend; consumers are mostly neutral and Philo reviews show mixed experiences.
Positive Feedback
Users praise live TV, a broad channel lineup when the service is working, generally reasonable pricing, and several reports of responsive, helpful support resolving technical issues.
Negative Feedback / Risk Areas
- Recurring Philo customer complaints focus on unexpected billing charges and unauthorized subscriptions.
- Many request refunds after accidental signups or double billing.
- Sign-in, streaming errors, app instability, and cancellation difficulties are common.
Key Takeaways for Future Customers
- Monitor your credit card statements and subscription settings to avoid unwanted charges or membership overlap.
- Review cancellation and refund policies before subscribing and confirm cancellations immediately.
- Test app compatibility on your device and contact customer service promptly for account or streaming issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Philo has a 3.0 star rating from 12 customer reviews, with 71% of users likely to recommend; consumers are mostly neutral and Philo reviews show mixed experiences.
Positive Feedback
Users praise live TV, a broad channel lineup when the service is working, generally reasonable pricing, and several reports of responsive, helpful support resolving technical issues.
Negative Feedback / Risk Areas
- Recurring Philo customer complaints focus on unexpected billing charges and unauthorized subscriptions.
- Many request refunds after accidental signups or double billing.
- Sign-in, streaming errors, app instability, and cancellation difficulties are common.
Key Takeaways for Future Customers
- Monitor your credit card statements and subscription settings to avoid unwanted charges or membership overlap.
- Review cancellation and refund policies before subscribing and confirm cancellations immediately.
- Test app compatibility on your device and contact customer service promptly for account or streaming issues.
Media from reviews
Galloway, Ohio
Commercials
Philo is full of commercials. 10 minutes of a half-hour show and 20 minutes of commercials! I'd give it 0 stars, but you have to give a star!
Preferred solution: a better service
User's recommendation: it's up to you if you like commercial's,then Philo is for you!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou billed me for service I don’t use and I would like my money back
I accidentally downloaded Philo trying to download a movie when I realize that I hit the wrong button. I canceled the subscription that day that like 10 minutes after I did so and I deleted the app therefore I am charged $29.88 for something I dont even use, I dont even know whats on the app I dont know any of those things because I deleted it as soon as I realize that I downloaded the wrong app and canceled it. I would like a full refund because I never use your service.
- I would not know because i never used the app
Preferred solution: Full refund
Akron, Ohio
You billed me for service I don’t use and I would like my money back
I was trying to download a movie in the process of me downloading the movie. I thought I downloaded Philo app as soon as I realize that it was the wrong app.
I canceled that same day like minutes afterwards then I get billed for an app that I dont even have canceled and deleted the app and I was charged
$29.88 for something I never watched.
I dont think that that is fair and it went through my Apple device so Apple allowed it to go through to my account because Philo pushed the payment through not cool. I would really like a refund because I do not use your app or never have, I dont know what type of procedures you go through but if you look through, I never watched anything
User's recommendation: Pay attention to who subscribe to because I never really wanted this that is why I canceled soon as I realize what I had done
Why would anyone say anything negative about this...
Why would anyone say anything negative about this company? If you call, you get a pleasant conversation with a live person.
It only takes a minute to resolve a problem.
Thanks Philo customer service. Leilani
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was trying to get my refund in the middle of the phone call. The person disappeared without giving me any explanations of why I am being built for something that I do not use accidentally downloaded
You billed my account for a service I never even used. It was the wrong app and I cancelled it the same day.
I never used it and I also deleted the app. I would like a refund because I'm not using the services.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to go through philo not Roku
I dont want to go through Roku app only the philo app but they keep trying to get me to go through the Roku app.
User's recommendation: Try watching philo they have great shows and movies.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhilo would not give me a refund for being charged twice
I was charged twice and had proof, yet they refused to give me a refund. Therefore, I was charged $60 for two subscriptions. Why did I need two subscriptions of the same thing?
- Live tv
- Like to double charge you and refuse to give refund
Preferred solution: Full refund
User's recommendation: Would not recommend Philo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhilo Service has stopped on my tv.
On Sunday, May 26, 2024 stopped working on my tv. I tried to log in on through the Philo introduction page showed up on my screen.
The page read Start your Free Trial on Signin. I clicked Signin since I have had an account with Philo for several years. The signin showed my email address but when I clicked that selection I got an error message that my email was not found in your system. When I tried to signin with the phone number the screen showed an old phone number.
I could not input my new number. At that point I checked the status of my payment at ROKU because that is where my payment is processed. Via Roku, I updated my payment card information. On their system it says that my next Philo payment is set for June 26, 2024 but Philo is still not working on my TV.
Earlier today I checked my card account and it shows that Philo payment ($21.19)was paid on May 27, 2024. However Philo is still not working on my tv today. Also, a few minutes ago I spoke with an accounts rep.
with ROKU and they suggested that after troubleshooting my account, that I needed to contact Philo to see if the app can be restarted on my tv. Please inform how Philo can be restarted on my tv.
- Great programming
- Hard to reach and unable to contact someone to resolve disputes
Preferred solution: Restoration of service or refund of the amount paid for May 2024
User's recommendation: Good afternoon Pissed Consumer: So far I have not heard anything from Philo. So, I will let the customers decide from the details of my circumstances, if they should choose Philo or another company to stream from. I enjoyed the service more than many other streaming services and told my friends to give Philo a try instead of others they mentioned. Sadly, if this is not handled were my money is not returned with a good explanation for the way that my support of their service for nearly 7 years has been handled.
Mountain Home, Arkansas
New update
NEW AVATARS ARE STUPID, AWEFULL, REDICULOUS. I HATE THEM..
CONSIDERING CANCELLINF THE SERVICE IF I CANNOG FIND A WAY TO GET RID OF THEM...
User's recommendation: SKIP PHILO - STICK WITH SLING PLAYER..
Code on phlo tv can't look at anything
No one ever called me back, and I was on hold for 30 minutes. It would have been nice to get a call before asking for a review. Thanks.
- Lot of channels when they working
- Cannot watch sports
Preferred solution: Someone to call be back
Baltimore, Maryland
Refund my mother money back into her account you all did not Notify me to let know what I owe SO PUT HER MONEY BACK INTO HER ACCOUNT IMMEDIATELY
You went into my mother account which it not my account so refund her money back into her account please how did you all get her account immediately and also I have Authory So therefore return her money
Cleveland, Ohio
Sign in
Im having trouble signing into my account! Need help nothing is working my email or phone number is working and I wanna watch Philo please help
To cancel unapproved service
I allowed a friend to access my tablet and she downloaded and e copied some kind of service that I did not agree to,needing to cancel subscription
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact with customer service and technical support
My Fire Stick remote stopped working and my LG TV settings got messed up. The gentleman at technical support patiently walked me through then steps to get everything working again.
The representative was patient, knowledgeable and friendly. Could not have asked for more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
Wife signed up for free trial and did not cancel in time before we were charged $27+ on our credit card - I did not know that she signed up
Preferred solution: Full refund
User's recommendation: Know what you sign up for
Tucson, Arizona
The customer service people are great
Technical support helped me out with getting everything working again. The gentleman was patient, knowledgeable and friendly
User's recommendation: I highly recommend Philo
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If you like commercials get Philo!!!!